A package ideally suited to small local businesses
If you own a small business and are looking for continuous support TekByte provides this for a fixed monthly rate.
We don’t believe in offering packages which offer varying levels of service i.e. bronze, silver, gold any supplier worth their salt will provide the best level of service and most responsive at all times.
You may also note we don’t display office hours, why? Like you Tekbyte understands that running a small business and the responsibilities that go with it don’t start at 9:00 and end at 5:30 each day so we are on hand to respond whatever time you contact us.
Small businesses can typically fall into the category of 1-5 employees may have premises, work from home, or mobile working for example hairdressers, accountants, florists, event planner, landscape gardeners the list goes on.
We have listened to small local business owners, sole traders, home based business owners and the three topics that constantly appear in their top ten concerns are security, data loss and availability of systems or service. This applies to both in-house and cloud-based services.
Fixed cost IT Support
The final result is we have simplified IT support with a fixed price of £24 per PC/Laptop and £33 per Server (per month) that require support for the three services below.
This ensures that through proactive monitoring we will be alerted to any issues either before or when you or your employees do.
- 24/7 systems monitoring and alerting
- Anti-Virus monitoring and alerting
- Daily back up checks
All businesses signing up to a minimum 6 month contract get the following included:
- Unlimited telephone, email and remote support
- 1 hour on site support per month
- IT asset inventory
- Monthly health check report
- Assistance with 3rd party vendor support, warranty & licencing.
Also, you don’t need to sign up to a long-term contract, you can have a 6,9 or 12 month contract and they are all backed up by our 30 day money back guarantee.
So if after six months in the unlikely event that you are not satisfied with our service and allow us one week to address any concerns we will refund you the previous one months fee without any fuss.
We can also offer our services even if you don’t have a support package from us and you can be sure of a quick response and the very best professional assistance.
Rates are £36 per hour, £127 per half day and £236 per day.